Order confirmation e-mail in English

Dear You!

Our apologies that we don’t have a fancy system of recognising where you are from and what language you want your e-mail in. 

We’ve received your order. The number is in the e-mail, and the rest of the information, we will state here so you know that we don’t let you read all that gibberish Dutch!

We’ll get to work on your order now! 


When will we ship?

We ship orders that we have in stock within 1-3 business days. We are a small company and are also busy making products.

You will receive an email from us that your order has been completed and another from the carrier with a track & trace link when your order has been shipped. Check your spam folder if necessary.

An item on backorder?

Please note! We ship your order in 1 go. When you place an order, you can see on the website whether there is a delivery time. In your order overview and confirmation you will see ‘backordered’ next to the article. 

The rest of the items in your order are waiting for this item. Please contact us if you would like to receive the rest of the products already.

A plate or a tile?

Part of the collection of plates and tiles we have in stock, but we make a large especially for you to order. Did you buy one on backorder? Then you can read here how we work.
The delivery time of these plates and tiles is 3-6 weeks. On the website at the article level, in your shopping cart and in your order overview you can see if there is a delivery time.

In the confirmation or ‘bevestigings’ e-mail you can see what you’ve ordered. If you need to pack something for a present for someone, you can download lovely name tags for your presents here

If you have questions, do not hesitate to contact us on info@lovemyrte.com. We speak Dutch and English.




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